FAQs & Resources

Answers From Our Experts

Contact Information:

Castle Home Comfort Heating, Cooling & Plumbing
2100 S. Neil St.
Champaign, IL 61820
(217) 352-2800

About Castle Home Comfort Heating, Cooling & Plumbing:

At Castle Home Comfort Heating, Cooling & Plumbing, we’re dedicated to serving Champaign County with dependable, affordable HVAC and plumbing solutions. With over four decades of industry expertise, our team delivers reliable service backed by experience you can trust. Our team is available 24/7, 365 days a year, including holidays, because your family’s comfort and safety should never wait. With straightforward pricing, no hidden fees, and a 100% satisfaction guarantee, you can count on us to treat your home like it was our own. Call us today to schedule service!

Our HVAC, Plumbing & Indoor Air Quality Services:

Our Service Areas:

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    Frequently Asked Questions:

     

    HVAC Questions:

    How do I know if my HVAC system still has a warranty?
    Warranties differ depending on the manufacturer and the installation company. Some manufacturers might give you a minimum of a full year while others impose up to 10 years warranty. Check the labels of your equipment to see the manufacturer date. If your system is installed by our team, your HVAC surely came with a 10-year parts and labor warranty.
    My comfort equipment is making loud, strange noises. Is that bad?
    While not all heaters and air conditioners come with a quiet operation feature, the noise coming from your systems should never be bothersome or considered loud. If there is a banging, popping, or squealing sound coming from your furnace or AC, this might mean a loose component or a blockage inside the unit. We recommend that you contact our Champaign heating and AC specialists right away.
    How much do you charge for system inspection or maintenance?

    The cost of our precision tune-up is $139.50. We will inspect your equipment with our exclusive 24-point maintenance check. It also includes a complete cleaning and lubrication of the heating and air conditioning equipment and components.

    I Hear a Popping Sound in My Ductwork Whenever I Turn My Furnace On or Off. What Is It?

    There are several reasons why your ductwork is making a popping sound. The most common reason is when the metal sheet in the ducts expands to accommodate the change in air pressure. While this occurrence is not that detrimental to your system, sometimes, popping sounds from your ductwork also indicate that the duct system is undersized. If this is the case, we recommend that you contact Castle Home Comfort Heating, Cooling & Plumbing so we can analyze your ductwork system for proper design and recommend adjustments.

    I hear a popping sound in my ductwork whenever I turn my furnace on or off. What is it?

    There are several reasons why your ductwork is making a popping sound. The most common reason is when the metal sheet in the ducts expands to accommodate the change in air pressure. While this occurrence is not that detrimental to your system, sometimes, popping sounds from your ductwork also indicate that the duct system is undersized. If this is the case, we recommend that you contact Castle Home Comfort Heating, Cooling & Plumbing so we can analyze your ductwork system for proper design and recommend adjustments.

    Do I have to be concerned about the changes in refrigerants?

    You may have heard about the phasing out of the R22 refrigerant as mandated by the Clean Air Act of the Environmental Protection Agency (EPA). Unfortunately, you can’t just switch from R22 refrigerants to the recommended chlorine-free R410 refrigerants. The new R410 is recommended only for those replacing or getting a new AC or heat pump. So if you’re worried about your R22 refrigerant on your existing AC or heat pump, the EPA ensures that this refrigerant will still be available until 2020. After that, recycled refrigerants will also be available.

    What are the possible reasons for a freezing up air conditioner?

    There are several reasons why your air conditioner is freezing up, including:

    • Dirty air filters restricting the air flow
    • Low refrigerant caused by a leak from loose fittings, weak solder joints,
      and others
    • Dirty evaporator coil
    • Defective blower motor or relay or motor that is not running at the proper speed

    Apart from changing the air filters, all these potential repairs would require the expertise of a professional technician. Get in touch with Castle Home Comfort Heating , Cooling & Plumbing so we can troubleshoot the problem and correct the issue right away.

    General Business Questions:

    What areas do you serve?

    Castle Home Comfort proudly serves Champaign, IL, and the surrounding communities. Whether you’re in Urbana, Savoy, Mahomet, or nearby towns, our team is ready to bring reliable heating, cooling, and plumbing services right to your doorstep.

    Are you available for emergencies?

    Yes. We’re here for you 24 hours a day, 7 days a week, 365 days a year, including weekends and holidays. If your furnace stops working on a freezing night or your AC quits during a heatwave, you can count on Castle Home Comfort for immediate help.

    What makes Castle Home Comfort different from other HVAC companies?

    We focus on customer-first service. That means straightforward, no-surprise pricing, technicians who treat your home with respect, and a 100% satisfaction guarantee. Our goal is simple: to give you peace of mind every time you call us.

    Do you handle both residential and commercial properties?

    Yes. Castle Home Comfort offers comprehensive HVAC and plumbing solutions for both homeowners and businesses in Champaign and the surrounding areas.

    How do I schedule an appointment?

    Scheduling is simple. You can call us directly or request service online through our website. Our friendly team will help you find a time that works best for your schedule.

    About Us:

    How long has Castle Home Comfort been serving the Champaign area?

    We’ve been proudly serving Champaign and surrounding communities for decades, building a reputation for trustworthy HVAC and plumbing services that customers can rely on year after year.

    What values guide your company?

    Our core values are honesty, reliability, and customer satisfaction. That’s why we provide upfront pricing, offer 24/7 emergency service, and guarantee the quality of every job we complete.

    Are your technicians certified?

    Yes. Every Castle Home Comfort technician is fully trained, licensed, and experienced. We continually invest in ongoing education so our team stays up to date with the latest HVAC and plumbing technology.

    Do you stand behind your work?

    Absolutely. We back all of our services with a 100% satisfaction guarantee. If you’re not happy, we’ll make it right. That’s our promise to you.

    Is Castle Home Comfort locally owned?

    Yes. We’re proud to be a locally owned and operated business right here in Champaign, IL. Our team lives and works in the same communities we serve.

    How can I provide feedback about an employee or service?

    Whether you are filing a complaint or leaving a compliment, our professional Champaign HVAC team welcomes all your feedback. You may call our office or send us a mail or an email. As soon as we receive your review, our professional team can quickly come to your location and provide the necessary action.

    Pricing & Availability:

    How does your pricing work?

    We believe in straightforward pricing. Before any work begins, you’ll know exactly what the job will cost. There are no hidden fees, no surprises, and no overtime charges — just honest service at a fair price.

    What are your payment options?

    Castle Home Comfort Heating, Cooling & Plumbing accepts cash, personal checks, and all major credit cards including Visa, MasterCard, and Discover.

    Do you offer financing options?

    Yes. We understand that HVAC or plumbing repairs and replacements can be unexpected. That’s why we offer flexible financing options to make it easier to get the comfort solutions you need without delay.

    Do you offer maintenance plans?

    Yes. Castle Home Comfort offers maintenance plans designed to keep your heating, cooling, and plumbing systems running smoothly year-round. Regular tune-ups can help prevent costly breakdowns, improve efficiency, and extend the life of your equipment.

    How quickly can you respond to a service request?

    We’re available 24/7 and pride ourselves on fast response times. For emergencies, we aim to get to your home as quickly as possible to restore your comfort.

    Can I get an estimate before deciding?

    Yes. We’re happy to provide an upfront estimate so you can make an informed decision before moving forward with any repair or installation.

    Service FAQs:

    What HVAC services do you provide?

    Castle Home Comfort offers complete heating and cooling solutions, including furnace repair and installation, air conditioning repair and installation, seasonal tune-ups, and emergency service when you need it most.

    Do you offer plumbing services too?

    Yes. In addition to HVAC, our licensed plumbers handle a variety of needs such as leak detection, drain cleaning, water heater services, and more.

    How often should I schedule maintenance for my HVAC system?

    We recommend twice-yearly tune-ups, once in the spring for your cooling system and once in the fall for your heating system. Regular maintenance helps prevent breakdowns, extend equipment life, and keep your utility bills lower.

    What brands of equipment do you service?

    Our technicians are experienced in working with all major HVAC brands. No matter what system you have in your home, we have the knowledge and tools to keep it running smoothly.

    Do you replace outdated systems?

    Yes. If your furnace, AC, or water heater is no longer efficient or has reached the end of its lifespan, we provide professional replacement and installation services tailored to your home’s needs.

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